All our handmade products are not returnable Unless they are faulty.
Returns should be made within 14 days of receiving your order. Please contact our Customer Service team to arrange your return. Please be aware that you must contact us and request a return within 14 days of receiving your order.
We will need to know your order number, the items you wish to return and the reason for returning the items. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return. Once you have received this number please return your items to us.
Returning Faulty Item
Please return the items in their original packaging, package the items securely and ensure all the information is included inside. You will need to obtain a proof of postage receipt when you return your items to us.
Any item you have accepted and then returned is your responsibility until it reaches us. Please ensure that you send your item back to us using a delivery service that insures you for the value of the items.
If you request a replacement item and the item is no longer available, we will process a refund back to the original account you used to purchase the item.
Please note, all unwanted items need to be returned in pristine condition with all tags intact.
Returning a purchase that was part of a gift with purchase, multi-save or qualifying spend offer.
Should you wish to return ekantikadesigns purchase, you must also return any accompanying promotional offer gift, or we will be obliged to charge for the cost of the gift.
Should you wish to return an item that forms part of a multi-save or qualifying spend offer, please note that we will be obliged to charge you the difference owing on the remaining items as you will no longer be eligible for the multi-save or qualifying spend discount.
All successful returns will be credited to the original method used for payment. The original shipping charges will not be refunded. We will notify you via email once we have processed your return.
Please note refunds can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show into your account.
Please make sure you are ordering the correct size at the time of order. We will not accept returns or offer an exchange on Handmade, Custom-made, Merchandise, Personalised gift or bespoke products as they can not be resold.
Phone on : 07866 316 241.
(Opening hours: Monday-Friday am-5pm, Saturday: 9am-4pm)